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About DSG

With a track record spanning 20 years, DSG has become one of Africa’s leading providers of On-Demand Customer Experience and Digital Solutions, serving some of Africa’s premier consumer-facing and corporate brands.

Our History

  • Founded in September 1998 as a technology partner for Retailers who wanted to create a new channel to market through e-commerce
  • In January 2000 iTouch acquire a 51% stake in DSG prior to their IPO on the FTSE later that year
  • In November 2001 DSG Management decided to buy back the shares held by iTouch

DSG Awards

2018

Finalist New Generation Social & Digital Media Awards: Most Innovative App Developed by an Agency TransUnion 1Check and FirstCheck

Finalist CCMG Best Domestic Outsource Contact Centre

2017

BPESA CCMG Winner Best Technology Innovation; Winner Best Use of Social Media in a Contact Centre; and Second place Best Outsource Contact Centre Medium.

2017

TransUnion 1Check: MTN App Of The Year Winner: Best Enterprise Solution

TransUnion 1Check: MTN App Of The Year Finalist: Most Innovative App

2016

MTN App of the Year Finalist

Best Outsourced Partnership Winner & Best Contact Centre Finalist

MVNE: New Age Partner of the Year

SAPBA 2016: Investor of the Year Finalist

2015

Smarties Awards Mobile App: Silver

Smarties Awards Mobile App: Bronze

BPeSA Regional Award: Best Outsourced Contact Centre under 150 seats

MMA Smarties Winner (PPC)

MMA Smarties Winner (TransUnion)

2014

Mobile App of the Year Finalist

2013

Mobile App of the Year

2010

Innovation Finalist

2009

Exporter of the Year Award

2008

Best WASP Customer Service

Best Service and Non Innovation Award

Technical Innovation Award

2007

Customer Service Delight

Gold: Service Excellence

MMA Mobile Marketing Award

2006

PMT Service Excellence Award

Technology Top 100

2005

COJ Innovation Award

Service Solution Award

Technology Top 100

2004

Mobile WASP Award

2004 Public Sector IEC Award

2002

Age of Innovation Award

2001

Finalist: Age of Innovation

Best of Use of Technology Contact Center

2000

Best Online Mall & Retail Site

1999

Best Online Grocery Store Click n Pay

1998

digitalmall.com Best Ecommerce Enabler